Shipping policy

Carriers & Coverage: We ship to most countries via DHL, UPS, and FedEx. We can’t ship to P.O. boxes or sanctioned regions (e.g., Cuba, Iran, North Korea, Syria, Crimea/Donetsk/Luhansk).

Processing Time: Orders placed Mon–Fri before 14:00 (local warehouse time) ship the same day; otherwise, next business day.

Delivery Estimates:

• UK/EU/US/CA: 2–5 business days

• APAC & Middle East: 3–7 business days

• Rest of world: 5–10 business days
  Tracking is provided on dispatch.

Shipping Costs: Calculated at checkout based on destination, weight, and service level. (Promotional free shipping may apply—shown at checkout.)

Taxes & Duties: Shown at checkout where available. If not collected upfront, local duties/VAT may be due on delivery.

Signature: Required for orders over $300/€300/£250 (or local equivalent).

Address Changes: Update requests are possible until your order ships. After dispatch, please contact the courier directly.

Failed Delivery: Undeliverable packages are returned to us. We’ll refund the product price minus original shipping once received.

Lost/Damaged in Transit: If tracking hasn’t moved for 7+ business days or the parcel arrives damaged, contact support within 7 days of the delivery date—we’ll investigate and replace or refund as appropriate.